FAQ

Frequently Asked Questions

Have questions that needs answers ?
Here are some common responses that can help you.

Internet Services

You can make payments using the following methods

  1. Vodacom (USSD)
    • For USSD, dial *150*00#
    • Press 4 (Pay by M-Pesa)
    • Press 4 (Enter business number)
    • Enter Business no: 339988
    • Enter Reference No:  Your Habari Account Number  (Starting with 1014………)
    • Enter Amount 
    • Enter PIN and confirm payment
  2. Airtel (USSD)
    • For USSD, dial *150*60#
    • Press 5 ( Pay bill )
    • Press 4 ( Enter Business )
    • Enter Business no: 339988
    • Enter Amount
    • Enter Reference No:  Your Habari Account Number  (Starting with 1014………)
    • Enter PIN and confirm payment
  3. Mix by Yas  (USSD)
    • For USSD, dial *150*01#
    • Press 4 to Pay Bills
    • Press 3 ( Enter Business )
    • Enter Business no: 339988
    • Enter Reference No:  Your Habari Account Number  (Starting with 1014………)
    • Enter Amount 
    • Enter PIN and confirm payment
  4. CRDB Account: 0150300842500
    Account  Name: HABARI NODE LIMITED

  5. NMB Account: 40810101514
    Account Name: HABARI NODE LIMITED

All payments must be made through these 5 providers.

NB: WE DO NOT ACCEPT CASH PAYMENTS AND NEVER PAY DIRECTLY TO ANY OF OUR STAFF.

If you forgot your account number, you can get it by:

  • ⁠Checking your most recent email or SMS from Habari (invoices, receipts, or service order forms usually include it — it starts with 1014…)
  • Email us at support@habari.co.tz
  • Calling or WhatsApp us on 0659-074-444 if you still can’t find it

We’re preparing to launch a SelfCare Portal that will allow you to change your username or password on your own, from the comfort of your home.

In the meantime, you can:
•⁠⁠ Call or WhatsApp us at 0659-074-444.
•⁠ ⁠Email us at support@habari.co.tz with your Account Number included (starts with 1014…). 

There could be several reasons your internet connection feels slow such as heavy rain (which may affect your connection), network congestion, or too many connected devices on your home Wi-Fi.

Try these quick troubleshooting steps:

  1. ⁠Power cycle your equipment
    Turn off your router and ONU from the main power, wait 1 minute, then turn them back on. Once fully powered, reconnect your devices and check if the speed improves.
  2.  ⁠Reconnect to your WiFi
    Disconnect from your WiFi network and reconnect. Then test your internet speed again.

If the issue persists, please contact us:

We’re here to help!

There are multiple reasons why your connection could be offline.

Payment: Are you up to date with your payments? Please check your most recent emails/SMS messages from Habari. If you are behind on your payments, as soon as you pay your pending balance, you will be reconnected automatically.

Is your router connected? Make sure you see a green light on your router. If the light is off, first check if the power is on and/or whether your router is properly connected.

Is your router connected but has no internet? Disconnect the router from the power source for 15 seconds, then reconnect it. Wait for the router to reboot and check if the internet connection is restored.

If the issue persists, please contact us:

We’re here to help!

We do not allow suspension of services for weekly absences.

If you’re using our Max Subscription (home/residential plan) and plan to be away for a few weeks, simply let your current monthly subscription expire — you’ll be automatically disconnected. Once you return, just pay for the next month via accepted means of payment ( M-Pesa, Mix by Yas, Airtel Money, NMB, CRDB ) methodes to be reconnected instantly.

However, if you’re on our Node (Dedicated) Internet Service, you can request a monthly suspension or downgrade. This must be done before the start of the month, as billing is handled monthly. To make this request, email support@habari.co.tz and cc service-delivery@habari.co.tz, including your account number (starts with 1014…) and the period you’d like the service paused, upgraded or downgraded.

Yes. Please contact our support team at 0659-074-444 at least one week in advance so we can confirm whether your new location is within our coverage area.

  • If your new location is within our coverage zone:
    Our field technicians will collect your equipment and reinstall it at your new address. Installation costs will depend on the new area.

  • If your new location is outside our coverage zone:
    Our field technicians will collect all Habari Node equipment.
    Customers on the Max package will receive a refund of TZS 60,000.

You can view our available Habari-Max and Habari-Node packages from the top menu under “Internet.”

To place an order, you can:

  • Fill in your personal details using the “Get an Internet Connection” form on the homepage, or

  • Visit the Contact page and submit your details using the “Get in Touch With Us” form, or

  • Call us directly at 0659 074 444 to speak with our team.

Once your request is received, a sales representative in your area will contact you as soon as possible to guide you through the process.

To confirm whether your location is within our coverage zone, please call our Customer Support team directly at 0659 074 444, Our team will check your exact location and provide accurate coverage information.

You can pay your bill on a monthly, quarterly or annual basis. 

Monthly recurring costs must be paid on a monthly basis in advance or by the last business day of the month, immediately preceding the month in which the service will be provided. 

Habari requires full payment of all costs, such as installation and equipment costs, prior to the commencement of services.

Based on the agreement with Habari, you will have been quoted a particular currency.

All payments must be paid using the quoted currency.

PayTan

Yes, PayTan directly integrates with ZKTeco and Matrix Cosec devices. Additional vendors will require a customised integration or Excel importation.

Yes, Tanzania Revenue Authority, Kenya Revenue Authority and Uganda Revenue Authority statutory reports. Social Security Fund reports and more.

Yes, PayTan allows you to manage all your different companies within one software platform.

Yes, PayTan has a salary calculator.

Yes, you can choose to subscribe to only the Payroll module.

Yes and it can be accessed both online and on-premises.

Yes, users are able to change the tax table settings.

Website Services

Yes. You can register your domain and hosting directly through our portal at hosting.habari.co.tz.
Simply choose a domain and hosting package, complete your registration, and make payment via Mobile Money, Visa, MasterCard, or manual bank deposit.

Typically, that responsibility falls to you, as you are the expert on your business. We recommend writing it yourself or hiring a copywriter who can help refine or create original and professional content for your site.

Support

Our Customer Support team is available 24/7 to answer your queries. 

You can email us at: support@habari.co.tz

 Alternatively, you can WhatsApp us or you can call us on: 0659-074-444.

For both Habari Max and Habari Node, we have a large, dedicated Customer Support team that operates 24 hours a day, 7 days a week.
They are there to help answer any questions you have about Habari, from how to pay your bill to where Habari has coverage across Tanzania, and can be reached via email, WhatsApp or call.

We also have a team of qualified Technicians that are based on-site in each of Habari’s live regions. By having dedicated Technicians in each of our regions, we can provide you with an on-demand service that ensures you get the support you need, as quickly as possible. 

Our Technicians handle everything from installing your WiFi devices to at-home support visits to troubleshoot any issues. 

We are proud to offer exceptional support to you, our loyal customers, across Tanzania.

Our HQ is located in Arusha, Tanzania. This is where Habari was founded more than 30 years ago. 

We have physical branches across 4 other regions: Moshi, Mwanza, Dodoma and Dar. You can drop in and visit us any time!

Have more questions

Need help ? Our expert team is available on 24/7 Call or Chat support whenever you need it.

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